Responsible Gaming
Gaming Should Be Entertainment
At Cocoa Casino, we believe gambling should only ever be a form of entertainment. It is not a way to earn money, solve financial problems, or generate income. Please only gamble with money you can afford to lose, and never view it as an investment or money-making opportunity.
If you find yourself gambling to make money or recover losses, it may be time to seek support.
Age Verification
In the United Kingdom, you must be at least 18 years of age to gamble legally. Cocoa Casino is committed to preventing underage gambling. All players are required to verify their age during registration.
If you are under 18, or if you believe someone underage is gambling, please contact our support team immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be honest with yourself about your gambling habits. Consider seeking help if you recognise any of the following signs:
- Chasing losses by gambling more to recover money you've lost
- Spending more time and money on gambling than intended
- Hiding gambling activity or being secretive about how much you're spending
- Neglecting family, friends, work, or hobbies because of gambling
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or using credit to fund gambling
- Lying to family or friends about the extent of your gambling
- Gambling to escape stress, anxiety, depression, or other emotional problems
- Attempting to cut back or stop gambling but being unable to do so
- Experiencing financial difficulties due to gambling
If you recognise any of these signs in your own behaviour, please reach out for help today.
Self-Help Tools Available
Cocoa Casino provides several responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount of money you can deposit over a period of time (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of losses you're willing to accept
- Reality Checks: Receive notifications reminding you how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently restrict your access to your account
- Account Closure: Permanently close your account if you choose to stop gambling
You can configure these tools in your account settings at any time. We encourage you to use them as part of your responsible gaming approach.
Support Organisations
If you're struggling with problem gambling, confidential support is available. The following organisations provide free help and advice:
United Kingdom
- GamCare – Free counselling and support for problem gamblers and their families
www.gamcare.org.uk - GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain
www.gamstop.co.uk - National Problem Gambling Clinic – NHS-funded specialist treatment service
Contact via your GP or local NHS services
International Support
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org
All of these organisations offer confidential support and can be contacted 24/7.
If You Need Help, Please Reach Out
Problem gambling is treatable, and support is available. You do not have to struggle alone. If you or someone you know is experiencing difficulties with gambling, please contact one of the support organisations listed above.
Your health and wellbeing are important to us. We are committed to promoting responsible gaming and will always support those seeking help.
Remember: It's never too late to ask for help.
Contact Cocoa Casino
If you have questions about our responsible gaming policies or need to use any of our self-help tools, please contact our support team at support@nicklewistrust.co.uk or through the contact form on our website.